• Photomoonlamp has a wide selection of Spotify Code Products for customers to choose from keychains, plaque, night light, etc.

  Customize Spotify Code on products and listen to favorite music with a loved one!
• Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
• A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
• Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

1. How to scan songs on Spotify, why the Spotify code doesn’t work?
2. How to play the right music, why a different song was played?
3. How to remove the scratches?

• Please check the details as follows to get instructions:

1. How to scan songs on Spotify, why the Spotify code doesn’t work when scanned?

   To successfully scan song codes on Spotify, you'll have to grant permission to Spotify to access your camera. If you decline the request to access, you can't scan song codes. Kindly follow the instructions below to play the song on the product:

   • Download and open Spotify App on your device, click the search option on the bottom toolbar.
   • Besides the search bar there is a camera icon on its right side, click that.
   • Then, scan the code on your product and you will be directed to the song automatically, or add it to your playlist.
   • 
   • Or, please watch these videos for instructions.

   Please note:

   • When you scan the code on products, please make sure you have good lighting and/or a background of clear contrast.
   • Why songs can't play on Spotify? Please refer to the below instructions on Spotify for Troubleshooting
     • a.Here are some common fixes for any issues with the app:
       • Restart the Spotify app
       • Log out and back in
       • Make sure the app is up-to-date
     • b.Is it your device? See if the issue happens on a different device or other codes, or with the web player. If it doesn’t, it could be an issue with your device:
       • Restart the Spotify app
       • Log out and back in
       • Make sure the app is up-to-date
       • Close any other apps you’re not using
       • Reinstall the app (click here to perform a clean reinstall of the app)
2. How to play the right music, why a different song was played? Please check Ivan's reply on the Spotify community, as follow:
   • a
   • b
3. About the scratches on products, how to clean them?

   As the Spotify product is made from an Acrylic material, a piece of film which can be peeled off from the product is put in place to prevent scratches or breakage during transit and after you received the package. A sticker with the note that says, "Please remove the protective film" is in place to notify you that the product has a protective film in place. When you remove the protective film, please start from one corner (it’s up to you which corner) to tear it off. Please also try to avoid touching the surface as it would live white marks or smudges on the surface.

   Please note:

   • 1.Remove the protective film from the product.
   • 2.Remove the protective film from the product.
   • 3.Remove the protective film from the product.
   • 4.Remove the protective film from the product.

   Please watch this video as a reference.

   • 
   • 

   If there are any issues with your Spotify products, please contact us.

We understand that it can be tough to choose one person or pet to be featured on your custom product. With our boxer, you don’t have to! Our boxer are printed in one of two ways:

A pair of boxer with multiple faces per pair

We are able to print more than one face on our custom underwear, so you can upload an image with one or multiple face!

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $9 customization fee per item, because the item is made to order and can no longer be sold as new.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy here if you have other questions regarding this subject.

We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.